Ionic shut down

[Aerinndis]

Yesterday I was sitting on the family room watching tv with the windows open, it was about 48°F and my ionic stopped syncing and it shut down, the hardware was very cold. I tried many times to restart it and I tried to charged it but nothing happened. I wrote to customer service and since my Ionic is out of the warranty period Fitbit can't do anything about it, not have me options to deal with this. Is there a place where they fix fitbits? Or does anybody know what else I can do with it?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Aerinndis, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Aerinndis]

The assistance was provided, but the only option they gave me was to buy a new one, since my Ionic is out of the warranty period.