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After last update, Ionic won't start

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‎12-12-2019 08:09 - last edited on ‎12-13-2019 05:48 by Fitbit Moderator

‎12-12-2019 08:09 - last edited on ‎12-13-2019 05:48 by Fitbit Moderator

Like everyone else, had problems with the last update. After two days, finally updated yesterday, 12/11/19. Today, the green light continuously flashed. I did a shutdown, now it wont start.   I know it was fully charged as if yesterday, i have it on charger now!!    Please help!!

 

Moderator edit: Updated subject for clarity 

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‎12-13-2019 06:38 - last edited on ‎12-02-2024 05:09 by Fitbit Moderator

‎12-13-2019 06:38 - last edited on ‎12-02-2024 05:09 by Fitbit Moderator

@Amoush It's nice to see you around. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to try restarting your Ionic, after this check if it turns on when it's on the charger. 

I'll be around if you have any additional questions. 

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‎12-13-2019 07:44

‎12-13-2019 07:44

Try pressing the left and bottom button together for about 15 seconds, this forces a restart and should work.

 

It works on mine, the latest update has caused this problem I would say.

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