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After update, Ionic buttons stopped working

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‎09-22-2020 09:26 - last edited on ‎09-23-2020 17:08 by Fitbit Moderator

‎09-22-2020 09:26 - last edited on ‎09-23-2020 17:08 by Fitbit Moderator

Apparent update sent.  Iconic was wrong this morning.  wrong time, wrong steps, right side buttons don't work,  Enter app can't back out have to wait for screen to time out. Iconic is 2 months old.

 

Moderator Edit: Clarified subject

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‎09-23-2020 17:22 - last edited an hour ago by Fitbit Moderator

‎09-23-2020 17:22 - last edited an hour ago by Fitbit Moderator

@Jeannetaz A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

Sorry to hear that you're experiencing this after installing the latest firmware update. 

Since your Ionic has the wrong time and steps, please perform this syncing troubleshooting and let me know the results. Regarding the button that's not working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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