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Android 9 issue

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‎02-07-2019 12:45

‎02-07-2019 12:45

After updating to Android 9 on my Nokia 8 I can no longer connect to my ionic. I've tried all trouble shooting steps. Factory reset the ionic and re-installed the app. Still nothing. What's going on?!

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4 REPLIES 4

‎02-07-2019 13:08

‎02-07-2019 13:08

Jell. you are lucky it worked on your Nokia before because Nokia phones are not on the List of Approved Devices.

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‎02-08-2019 04:37

In response to SunsetRunner

‎02-08-2019 04:37

I didn't even know such a list existed. At no point in buying a Fitbit does it tell you to check

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‎02-08-2019 07:52

In response to Jell1978

‎02-08-2019 07:52

@Jell1978 in fact, if you buy from Fitbit store there is a link to check the compatibility:

ionic.jpg

 

It is however very concealed and probably most of the buyers won't ever see it as first you need to scroll down, then switch from Features to Specs and then the compatibility is under Syncing and Notifications which is not exactly where the user would be looking for it at first place. Yes, it's mentioned but the way not to be easily found by the customers. Maybe on purpose... maybe not...

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‎02-08-2019 07:55

In response to SunsetRunner

‎02-08-2019 07:55

@Jell1978 btw based on that link, no Nokia device seems to be compatible. The brand isn't on the list at all.

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