Android phone can't find Ionic

[Bev2113]

my android can't find my fitbit ionic so it won't sync or update

Moderator Edit: Clarified subject

[SilviaFitbit]

@Bev2113 A warm welcome to the Fitbit Community! Thanks for getting in touch about this. 

I've shared your post with our Support team and they mentioned that you already have a case with them please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions! 

[Powewalker1309]

I'm having the same problem.  What's the solution?

[SilviaFitbit]

@Powewalker1309 A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

If your Ionic isn't syncing to your phone please try this syncing troubleshooting and let me know the result. 

I'll be around if you have any additional questions! 

[Powewalker1309]

I've done everything. Last night I did a factory reset and now my phone
Bluetooth can't find my Ionic are all.

Been trying for 18 hers niw

[Holty]

I've done all recommended fixes. No change. Not synching yet or does every now and again if I reboot everything which I obviously don't have time to do evrytime I want it to synch. Time slips, no synch, no no WiFi etc..... Had emails and support but they the same suad it's out of warranty so offered me 30 percent off a new one. Why do I need to spend money whe on fitbit firmware updates have caused this? This has affected so many people it's amazing fitbit hasn't acknowledged it yet. Please fix this. Roll the firmware back or make the new version work. Was told that my ionic tracker app is still it compatible with Samsung galaxy note 8. Why is it has worked fine for ages, as it has for many other people too. It has stopped when the firmware was updated. Please don't fob me off again with asking me to reboot, and reload etc. 

[Holty]

Good luck! I've got no where for 2 weeks. 

[Holty]

Yep, sorry to hear this. I sounds very familiar. They need to hold their hands up and admit their software update mistake. 

[SilviaFitbit]

@Powewalker1309 @Holty Hi there! Thank you for getting back. 

I appreciate the troubleshooting tried, I see where your disappointment is coming from. I've taken the liberty to share your posts with our Support team and they mentioned that you already have a case with them, please continue the communication through email they'll be happy to assist. 

I'll be around if you have any additional questions.