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App not syncing - over riding Ionic data with wrong info

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‎10-04-2020 02:29 - last edited on ‎10-07-2020 13:59 by Fitbit Moderator

‎10-04-2020 02:29 - last edited on ‎10-07-2020 13:59 by Fitbit Moderator

I have an Ionic and Versa 2. Since yesterday the calories have not been updating and no date is synching. Done everything including factory reset reinstalling apps ect. Spoke on Livechat to someone called BonJonas. He did not seem to know anything about fitbit. He told me to keep observing the problem I had contacted him about. One hour he wasted my time. How do I contact some one at fitbit who will not advise me to keep observing the issue?. I also want to escalate BonJonas as I have to assume he is actually getting paid to help customers which is not what he is actually doing.

I am now at over 24 hours with no data being synched.

 

Moderator Edit: Clarified subject

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‎10-07-2020 13:57

‎10-07-2020 13:57

@fdmfdmfdm A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

 

I appreciate the troubleshooting tried with our Support team and the feedback provided, this helps us to continue improving our Customer Service. I took the liberty to share your post with our Support team and they mentioned they were able to help you in another case created, to avoid misunderstandings please continue the communication through email they'll be happy to assist. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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