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Automatic Cue Settings Resetting

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‎10-05-2017 01:02 - last edited on ‎11-09-2017 15:01 by Moderator Alum

‎10-05-2017 01:02 - last edited on ‎11-09-2017 15:01 by Moderator Alum

Is anyone else seeing the automatic que settings always resetting to notifications every 0.5 miles on walk?  I try setting it to every 1 mile, but it keeps going back to every 0.5 mile.  I seem to remember, before the most recent update, it would stay on every 1 mile, once I set it.

 

Not sure if it acts the same for run or not.

 

Moderator Edit: Updated Subject for Clarity

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1 BEST ANSWER

Accepted Solutions

‎11-10-2017 00:31

In response to SunsetRunner

‎11-10-2017 00:31

I've had this too. 

 

I find that if I change it to a mile on the watch the change is temporary. But if I change it on the web interface then the change is permanent.

 

 

View best answer in original post

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27 REPLIES 27

‎11-09-2017 15:00

‎11-09-2017 15:00

@SunsetRunner I hope you're doing well! Are you still experiencing this setting changing to default? 

 

Also, is this happening during your exercise routine or after you have finished it? 

 

If you have a video showing what you are experiencing, that will be super helpful to continue troubleshooting this! 

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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0 Votes

‎11-10-2017 00:16

In response to SantiR

‎11-10-2017 00:16

Yes, this is still occurring, whenever I start my morning walks, I have to set the 'que every' setting to 1 mile.  It always is at 0.5 miles, when I check it, prior to my walk.  

Best Answer

‎11-10-2017 00:31

In response to SunsetRunner

‎11-10-2017 00:31

I've had this too. 

 

I find that if I change it to a mile on the watch the change is temporary. But if I change it on the web interface then the change is permanent.

 

 

Best Answer

‎11-10-2017 01:48

In response to SteveH

‎11-10-2017 01:48

Thanks Steve,  shouldn't be different, but it appears it is.  That's software for you.

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0 Votes

‎11-13-2017 01:56

In response to SteveH

‎11-13-2017 01:56

Looks like they managed to 'fix this', now if I set it from the web, it stays for a day, then reverts back to 0.5 instead of 1.0.

 

 

Best Answer

‎12-18-2017 12:27

In response to SteveH

‎12-18-2017 12:27

Good thought, Steve. However, my watch still reverts back to 0.5. I have the setting at 1.0 mi on the phone (even deleted the exercise and re-added) but the watch reverts back to 0.5 mi at some point. I only noticed it when I go out for a run. I hope a bug fix is in store in the future.

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0 Votes

‎12-18-2017 13:14

In response to SunsetRunner

‎12-18-2017 13:14

I think the reset occurs at some point during the night.  I have verified that my Ionic is at 1 mile (for my walks) when I go to bed at night.  However, when I get up it is back to 0.5 miles, and I have to set it to 1 mile before my morning walk.

Best Answer

‎01-01-2018 11:45 - edited ‎01-01-2018 11:46

In response to SunsetRunner

‎01-01-2018 11:45 - edited ‎01-01-2018 11:46

I hope so too dangar (ref. software update). It is a bit annoying

Best Answer

‎03-03-2018 06:12

‎03-03-2018 06:12

I have this same problem for walks and runs. The autocue setting always resets to 0.5m. And I need to adjust my autocue to a mile every time. I've already reset it for my morning walk. And will be doing the same for my afternoon run.

 

Changing it in the mobile app and on the web interface makes no difference whatsoever.

Best Answer

‎03-04-2018 19:56

In response to SunsetRunner

‎03-04-2018 19:56

After reading your post I tested mine and it did the same. Didn’t do it till the latest update. Hope they get it fixed. 

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0 Votes

‎03-04-2018 19:57

In response to SteveH

‎03-04-2018 19:57

Disagree, I have it correct in the app but on the watch it continues to revert to he half mile cue. 

Best Answer

‎03-04-2018 19:58

‎03-04-2018 19:58

Disagree that this is solved. 

Best Answer

‎03-26-2018 15:10

In response to CP177

‎03-26-2018 15:10

I have the same problem.  The data fields also reset to default unless I start the activity straight after I change them.   

Best Answer

‎04-04-2019 13:41

‎04-04-2019 13:41

When will this problem get solved?. It is 2019. This bug has been out there for ages now.

 

Even if I change the cue through the web settings from 0.5 to 1.0, they get changed back the next time I come around.

 

Having to reprogram the default cue setting every time is daft. Please fix this.

Best Answer

‎04-06-2019 00:24

‎04-06-2019 00:24

Just recently purchased ionic and thought it might be a fault/bug with mine doing this. Seems like it’s been an issue for a long time now… 2 years for a fairly basic bug is pretty poor.

Probably a Garmin or device that can actually do GPS, Ionic, Charge 2, Charge HR
Best Answer

‎04-20-2019 19:57

‎04-20-2019 19:57

I agree with the others about the issue being resolved. I have updated the setting in the dashboard and the setting continues to reset to .5. PLEASE FIX THIS ISSUE.

Best Answer

‎04-26-2019 19:30 - edited ‎04-26-2019 19:31

‎04-26-2019 19:30 - edited ‎04-26-2019 19:31

This apparently has not been addressed- I've changed the setting in the app on my phone and iPad, and also my online dashboard. They all state my cue for walking is 1 mi., but every day my watch is reset to 0.5. I change it back to 1 mile on my watch every day I go for a walk, but the next time I go out, it's back to 0.5. This makes no sense. Could someone at Fitbit please respond?

Best Answer

‎04-27-2019 17:24

In response to pdt

‎04-27-2019 17:24

It's great to see you around @Dazzzzbo, @andrewilliamson, @Hewie66 and @pdt. Welcome to the Community @samsunite00. 

 

I apologize for the delay in my reply. Thanks for the details that you've mentioned and the troubleshooting that you've tried. 

 

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. For now, you will need to change your settings at the beginning of the exercise. 

 

Hope this helps. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎04-27-2019 18:04

In response to SilviaFitbit

‎04-27-2019 18:04

I'm sad to hear there is no fix "in the immediate future". Basically, Fitbit doesn't care about the user experience for runners. They believe going into the settings each time for a run is acceptable. No, thanks. Looks like I'll have to find a product that actually works with the options provided. Time for a Garmin.

Best Answer