help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Automatic Cue Settings Resetting

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2017 01:02 - last edited on ‎11-09-2017 15:01 by Moderator Alum

‎10-05-2017 01:02 - last edited on ‎11-09-2017 15:01 by Moderator Alum

Is anyone else seeing the automatic que settings always resetting to notifications every 0.5 miles on walk?  I try setting it to every 1 mile, but it keeps going back to every 0.5 mile.  I seem to remember, before the most recent update, it would stay on every 1 mile, once I set it.

 

Not sure if it acts the same for run or not.

 

Moderator Edit: Updated Subject for Clarity

Best Answer
27 REPLIES 27

‎07-06-2019 18:37

In response to SunsetRunner

‎07-06-2019 18:37

No, the reset will happen even when it is on your wrist.

 

Today before a run, I changed it to 1.0, then tapped the picture to connect the GPS. It connected. I did not start my run right away, so it stopped waiting and went back to the main screen. When I tapped to connect GPS again, it did so, but it had reverted to 0.5 again.

 

Which pretty much means that it needs to be reset to 1 mile every single time.

Best Answer
0 Votes

‎08-13-2019 14:36

In response to SilviaFitbit

‎08-13-2019 14:36

Not sure if this is the same issue or just something similar. Device Charge 3: l tried setting voice cue to 0.5 miles, check mark appears next to 0.5 miles. Then when I exit the screen the whole app closes and the cue resets to 1 mile. This does not happen when I change the setting to 2 miles or back to 1 mile. Only issue is when I use the 0.5 voice cue setting. I have tried making changes on the website, iPhone app, and IPad app. Apps and watch seem to be the issue. Website stays with the 0.5 mile cue, but does not transfer the setting to watch or apps these all stay or automatically reset at 1.0 mile.

Best Answer
0 Votes

‎08-20-2019 09:46

In response to SunsetRunner

‎08-20-2019 09:46

I am having the same problem, last week 8/12/19, my charge 2 stopped cuing at the .5 mile. It reverts back to the 1 mile.

how did you get it fixed. 

Best Answer
0 Votes

‎11-27-2019 21:19

‎11-27-2019 21:19

I've been looking for a solution for a long time. I started my search again and I found this post on reddit. Surprisingly, the suggestion works.

 

 

  • On the watch itself: Exercise > Run > Settings (gear icon) > Automatic Lap Settings > Lap Every

  • On the app: Ionic icon (top left) > Exercise Shortcuts > Run > Cue Every

  • On the Web UI (fitbit.com dashboard): Settings (gear icon, top right) > Ionic (left hand side) > Exercise Cues

Best Answer
0 Votes

‎11-29-2019 07:51

In response to samsunite00

‎11-29-2019 07:51

Nevermind. The next morning, it defaulted to .5 mi again.

Best Answer

‎10-28-2020 10:08

‎10-28-2020 10:08

<img src="qwe">

Best Answer
0 Votes

‎10-28-2020 10:11

‎10-28-2020 10:11

qwe

Best Answer
0 Votes

‎10-28-2020 10:48

In response to SteveH

‎10-28-2020 10:48

This solution does not work anymore. It used too before I got a replacement Ionic. 

Best Answer
0 Votes