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Automatic lap settings not saving for walk

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‎09-18-2020 09:13 - last edited on ‎09-18-2020 17:42 by Fitbit Moderator

‎09-18-2020 09:13 - last edited on ‎09-18-2020 17:42 by Fitbit Moderator

I set my run to report every .5 miles and that works fine. But for walking, I have to reset it EVERY TIME to .5 or it only show 5 miles. Now why does it work for run but not walk?

 

Moderator Edit: Clarified subject

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‎10-05-2022 15:14

In response to gkbdvm

‎10-05-2022 15:14

Hi there @gkbdvm, it's good to have you back in the Community.

 

I want to inform you that currently this specific device is under recall. For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic I am going to close this thread to keep the Community organized.

 

Have a good day.

View best answer in original post

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‎09-19-2020 12:10 - last edited on ‎12-12-2024 05:19 by Fitbit Moderator

‎09-19-2020 12:10 - last edited on ‎12-12-2024 05:19 by Fitbit Moderator

@orracle It's nice to see you in the Fitbit Community. Thanks for letting me know that your automatic lap settings aren't saving for walks. 

I've moved your post to the main board in order to better assist you. Please change the lap settings for walk to a different one than 0.5 miles then restart your watch, change the back to 0.5 miles and continue monitoring its behavior. 

Looking forward to hearing back from you. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-19-2022 13:38

In response to SilviaFitbit

‎03-19-2022 13:38

yup..mine does the same, resetting or not.

 

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‎03-22-2022 16:38

In response to gkbdvm

‎03-22-2022 16:38

Thank you for visiting the Fitbit Community, @gkbdvm.

 

Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.

 

For more information, please visit this thread.

 

Have a nice day.

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‎04-28-2022 05:36

‎04-28-2022 05:36

That did NOT work for me.
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‎10-05-2022 15:14

In response to gkbdvm

‎10-05-2022 15:14

Hi there @gkbdvm, it's good to have you back in the Community.

 

I want to inform you that currently this specific device is under recall. For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic I am going to close this thread to keep the Community organized.

 

Have a good day.

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