BPM not working

[Mark_jaa]

My Ionic stopped measuring my BPM since yesterday.

I have tried rebooting, turning heart rate functions on and off and even did a factory reset. Nothing works.

Help would be appreciated as this is not the first time I've had trouble with Ionic. Makes it not worth it

[Rich_Laue]

 Hello @Mark_jaa are your Herat rate lights still flashing? Have you checked the settings app on the ionic to see if heart had been turned off?  These would be the first things you will want to check. 

[Mark_jaa]

Lights flashing is sporadic. Sometimes when I turn it on they are flashing, sometimes not. 
When they are not flashing turning off and on the cardiac funtions makes them flash, sometimes not. Although even when they are flashing it won't mark my BPM. This is getting really frustrating. 

[SilviaFitbit · Accepted solution]

A warm welcome to the Community @Mark_jaa. Thanks for the details that you've mentioned and the troubleshooting that you've performed. 

Please make sure your Ionic is positioned correctly on your wrist: 

• Tighten the band just enough so it doesn’t slip on your wrist. Your device needs a solid contact with your arm to reliably track your heart rate.
• Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. Move the band to a slightly different position on your arm—a little higher or a little lower.

Thanks for your advice @Rich_Laue.

Keep me posted. 

[Mark_jaa]

Hey, thanks for your tips, but those are definitely not the issues. I've been using the watch the same way for weeks and didn't have issues before. This came up recently and that's why I'm asking for help.

[SilviaFitbit]

Thanks for getting back @Mark_jaa. I've shared your post with our Support team. They will continue assisting you with this. 

I'll be around if you need further assistance. 

[Cimcosteve]

I have same problem. Nothing works. I stopped wearing my watch as BPM and sleep are the two most important dictions, and neither works.  Help!

[SrivatsanS]

I just ran into this problem and won't get it working at all. 

It seems like the latest firmware update has made a mess. I also use it predominantly for bpm and sleep info. 

[Otoothfairy1]

Bpm not working. Is there a fix for this. I bought for tracking sleep and heart rate monitor. Only 1 year 1/2 old. 
factory reset, restart charged. No flashing lights. Started after last update

[SilviaFitbit]

@Otoothfairy1 @Cimcosteve Welcome to the Community. Sorry for the delayed reply. 

I appreciate the time you took to share what you're experiencing with your Ionic. Thanks for the troubleshooting tried prior to posting. 

I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

@Otoothfairy1 and @SrivatsanS I've noticed you already have a case with our team, please continue the communication through email. 

I'll be around if you have any additional questions. 

[Maskmaker]

My bpm is not working either.  I’ve rebooted. Moved in wrist.  Nothing. Please help

[Guénaëlle_S]

I've noticed the same problem since yesterday. 
No more BPM, no green lights and my steps are totally wrong. 
Plus I had 250 steps every hours but it doesn't appear on my app. 

[Maskmaker]

Just an idea. I called and eventually got a person and now I am getting a new watch.

Sent from my iPhone

[Otoothfairy1]

Thanks. I did this unfortunately my watch was over 12 months old so I was told I could get $40 off new watch. I don’t want to buy a new one if this is defect and they don’t stand behind it. It’s too much money to replace every year and a half.
Best of luck with your new watch.
KG

Sent from my iPhone

[Guénaëlle_S]

Totally agree. I'm really frustrated bc we paid a watch more than 280€ (I'm French). My watch was still under guarantee until July 19, just a month ago and Fitbit doesn't want to do something.
I'm an old customer (I'm wearing a Fitbit since 2015) and they just offer a 35% promotion!!
This is really frustrating.

Thanks for your reply!
Take care -

[Cimcosteve]

What number did you call?

Sent from my iPhone

[Guénaëlle_S]

I sent an email 😉

[Earlybird0624]

The green Light on the back of it isn't f;ashing at all

[Guénaëlle_S]

Thank you very much for this replay but my watch has been replaced… The LEDs weren't working anymore.

[RosanneB]

Nothing has worked for me.  It worked great and in February BPM stopped what can I do 

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Mine isn’t and it hasn’t worked since February 

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I agree.  Tried everything 

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Called who?????

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To whom 

Moderator edit: format