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Band broke off

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‎01-26-2020 10:22

‎01-26-2020 10:22

I've had my Fitbit Ionic for about a year. One side of the band broke off at the watchface and it looks like there is no piece on the broken end of the band to fit into the watchface like on the bottom of the watch where the other strap is attached?

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‎01-26-2020 10:53

‎01-26-2020 10:53

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options
Stepping in the U.S.A. since September 2013. Android 14

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