help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Band broken twice

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2020 11:33 - last edited on ‎08-07-2020 12:17 by Fitbit Moderator

‎08-03-2020 11:33 - last edited on ‎08-07-2020 12:17 by Fitbit Moderator

Hey all, I'm having real trouble with my FitBit and it's broken only about 3 weeks since it was replaced. I only purchased it in March. The first thing that happened was the copper part coming out which secures the watch and then it came off my wrist when exercises and smashed. Just this morning it came off my wrist while exercising again but this time the strap detached from the tracker. When it came off, the button on the left side came out and is now lost. I don't really want to take another replacement for it to happen again...

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-07-2020 12:16 - last edited on ‎10-16-2024 07:29 by Fitbit Moderator

‎08-07-2020 12:16 - last edited on ‎10-16-2024 07:29 by Fitbit Moderator

@bexpaws A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate that you shared your experience with the bands. I see where you're coming from. 

If you would like to file a claim for this broken band, please visit this link. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes