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Battery Draining Quickly on Ionic

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‎08-14-2018 05:42 - last edited on ‎08-15-2018 11:16 by Moderator Alum

‎08-14-2018 05:42 - last edited on ‎08-15-2018 11:16 by Moderator Alum

After a walk this morning my ionic battery was at 23% so I put it on charge for about an hour and it went back up to 84%. 

After working for 3 hours I looked at my Ionic to see the time but the screen was dead. When I plugged it into the charger after trying to reboot it, it was on 0% battery! What's going on? I've had it for 3 or so months and I'm worried that there is an issue with the battery. I'm charging it up now and will update again tonight. Wish me luck!

 

Moderator Edit: Updated Subject for Clarity

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3 REPLIES 3

‎08-15-2018 11:16 - edited ‎08-15-2018 11:17

‎08-15-2018 11:16 - edited ‎08-15-2018 11:17

@Rach77 I hope you're doing well! Thanks for reporting the situation you are experiencing with your Ionic's battery power.

 

Good luck! Is this still happening today? I'd recommend performing a restart on your Ionic first. Then, check these tips that can help on getting more battery power on your watch.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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‎08-15-2018 11:57

In response to SantiR

‎08-15-2018 11:57

Hi, I tried rebooting and the tips regarding getting better battery life aren't applicable as I've not changed anything that I've been doing with my Ionic in the 3 months I have had it. The battery even increased in power whileI was wearing it. It went up by 1% every few minutes without me plugging it in. There's something wrong with it.

Sent from my Samsung Galaxy smartphone.
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‎08-16-2018 08:35

In response to Rach77

‎08-16-2018 08:35

@Rach77 Thanks for your reply and for checking those tips. Thanks for the details too.

 

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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