No information on watch display

[Jlacy1010]

My Iconic is showing NO information on the display. I have reset it numerous times

The information is synced to my iPhone but nothing on the watch it’s self. 

[SantiR]

@Jlacy1010 Welcome to the Fitbit Community! Thanks for reporting this strange situation. Also, thanks for trying the restart steps and sharing a picture. 

It seems that the picture you uploaded is not showing. Please upload it once more time so I can take a look. 

Since when are you experiencing this? 

As you already tried the restart steps to no avail, I'd recommend changing the clock face on Ionic. Please download a different clock face and check if this will make any difference. 

Also, when you plug it in to the charging cable, does it light up?

Keep me posted! 

[cmc31]

Mine is doing the same.  I have reset multiple times, but everything shows as 0 on the watch face, but if I go to the app, the data is synched.

[SantiR]

@cmc31 Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic's display. It is a very strange situation, thanks for trying the restart steps.

Have you tried changing the clock face you are using? Find the steps on how to do that here. That could certainly help you out with this.

Try that out and let me know how it goes! 

[drbell]

As many others I see on here, my watch will not display data, but the data is displayed on the app. Everything is 0 on my watch.  I've reset it and shut it down with no change.  Suggestions...?

[SantiR]

@drbell Welcome to the Fitbit family! Thanks for reporting that you are also experiencing this situation with your Ionic's display. Thanks for trying the restart steps to sort this out.

I'd recommend changing the clock face on your watch. This has helped other users that were experiencing this in the past. 

Try that out and let me know how it goes!