Battery drained while on a mountain biking workout

[zhaldy]

my 2 weeks old ionic doesnt last on a mountain biking workout. is it its normal battery life when it only last for 4 hours in a mountain biking.. im very disappointed that my record was not completed. as it stops while still on the way as it runs out of battery. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @zhaldy. Thanks for the details mentioned. 

If you're using GPS it should last up to 10 hours. I would like you to make sure your Ionic has been fully charged, you can follow these tips to extend your Fitbit device's battery life. 

Let me know how it goes. 

[zhaldy]

Hi silvia thank you for replying, my ionic would not last for 5 hours if im using gps, like when  i go cycling it will only last for less than 4hrs. 

[SilviaFitbit]

@zhaldy Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.