Battery life not lasting after update

[Annie173]

Never had an issue with my battery until I ran an update 3 days ago. My battery now drains in 12 hours instead of 4-5 days. I have email evidence of this due to the emails it sends me to tell me my battery is low. 

Can Fitbit explain why this has happened? If it’s the Apple trick of “we won’t update it so that you can buy another“ I won’t be buying another.  I have this because the charge last so long, if I wanted to charge it every night I would have an Apple Watch. 

can Fitbit undo or fix the last update to stop my battery draining. I have already tried the hard reset and it’s still visibly draining the battery. Not been doing much phys so doubtful it would even last a session if draining this quick. 

the watch is 2 years old and has never had an issue till this update. 

a response from Fitbit please. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Annie173, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you and thanks for the feedback that was shared. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[OCR_mudder]

@Annie173 what did you end up doing? Is it fixed? I'm still having the same issue.

[Annie173]

Hi,

I went to Amazon who went to Fitbit and they sent me out another one which
works fine. Pretty good customer service from Fitbit. Took an hour and 4
different people with amazon though to sort it.