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Battery life not lasting

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‎12-23-2019 03:30 - last edited on ‎12-23-2019 11:46 by Fitbit Moderator

‎12-23-2019 03:30 - last edited on ‎12-23-2019 11:46 by Fitbit Moderator

I purchased my Ionic in May 2019. It was working just fine until I did the firmware update a couple of days ago. After the update, the battery won't last more than 3 hours.  🙄

 

I had a chat with Tech support, they suggested few adjustments, mainly removing some notifications and apps running in the background. I did it all, and I fully charged it 💣

The result: 

  • 100% charged at 10:45 pm, Synced at 10:46 pm 
  • 😴 💤 
  • At 1:46 am, I did a sync, and the battery was already empty. 🙄
"A fully charged battery evaporated within less than 3 hours!" 
 

I searched the forum and tried all the listed solutions, and nothing changed. 

Please let me know what we can do to solve it or get a replacement. 

 

Note: This is my second Fitbit that ends up in the garbage 😭

The problem that my son's Christmas gift is a new Fitbit. I am in trouble; maybe I should replace it with something else 🤔 any suggestions? 🍏

 

Moderator edit: Subject for clarity
Moderator edit: Format

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‎12-23-2019 11:49

‎12-23-2019 11:49

Hello @TSH-1, welcome to the Community Forums! It's a pleasure to assist you today.

 

First, I'd like to appreciate your effort and patience troubleshooting your Ionic device prior to posting, I totally understand how frustrating this matter can be for you. Just as your post mentioned,.I was informed by our Support team that they already provided you assistance with the inconvenience you're experiencing with your Fitbit device. Therefore, since you're already contacted them, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case, or the information that they provided to you.

 

Don't hesitate to ask me any additional questions you may have besides this.

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