help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unresponsive device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2019 15:54 - last edited on ‎12-23-2019 11:55 by Fitbit Moderator

‎12-22-2019 15:54 - last edited on ‎12-23-2019 11:55 by Fitbit Moderator

My ionic went flat (I suspect that it went flat very quickly as it was reasonably well charged in the morning and was flat by the evening without using any of the apps) and will now not turn on or charge.

When I connect it to the charger it shows 0% for around five seconds then the screen turns off. I have cleaned the charging connection points with water and a toothbrush and it has been on the charger for over a day.

 

Any assistance would be greatly appreciated as it is less than a year old.

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎12-23-2019 11:54

‎12-23-2019 11:54

Hello @Andy.P., welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing when you connect it into the charging cable or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes