Device display not working

[Yogas]

Hi guys,

It's  Fitbit android. My touch screen isn't working after last update last night. I can sync, see the clock, but that's it. Touch screen doesn't work and i can't do anything else. 

It's within warranty period. I love this watch but of late I'm having issues like freezing (recovers later) and now touch screen seems to have stopped altogether. 

Any help in resolving this is appreciated.

Yoga

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Yogas, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to perform a restart process to your Fitbit Ionic following the next steps:

1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Also, you can try changing the clock face too with the steps that are specified on our help article: How do I change the clock face on my Fitbit device?

Keep me posted and let me know if you have any additional questions.

[ElizabethSkorup]

I'm having similar issues and have tried those suggestions. Any others?

[Yogas]

None of the suggested actions worked. Touch screen still is unresponsive. 

Called the customer service and since it's in warranty period, they are shipping me a replacement. 

I'm a bit disappointed by their quality control though. It's been only four months and having problems.

I'm a bit nervous recommending this product to anyone now. 

[Yogas]

the other thing that disappoints is that they take good one (full business) week to ship the replacement from the date of reporting the problem and the warranty doesn't reset from the date of shipment. 

I'm sincerely hoping the replacement would be reliable and not break after the warranty period. 

yoga

[Yogas]

Update 12/23/19. 

I received the new fitbit dial. Once I set it up, it works ok. The touch screen works. 

While overall I can appreciate fitbit's efforts to replace the product (new dial in this case), I was disappointed with the warranty not resetting and the fact that they ship it in the slowest method possible. 

Anyone who believe in their product won't service their customers this way. It gives an impression that they don't stand by their own product quality and customer satisfaction is not that important. 

Although, I'll use it for now until it breaks (or replace again if it happens within warranty period), I've already decided that I won't buy another fitbit again nor recommend it. 

Yoga