Battery not charging

[Nascou]

I have a problem with my battery. It won't charge. It is totally dead. I tried yesterday to reset, and then the watch said 0% battery. I have tried different contacts, USB and charging by pc. But now there is no power at all!!. Nothing works. It's dead.... When I plug in the charger on my watch, there is a green light flashing one time. But nothing else happens. Sorry for my English, I'm Danish.

[SilviaFitbit]

@Nascou It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[Nascou]

@SilviaFitbit Thanks a lot. I'm looking forward to hear from them. I have just seen, that my watch exactly is 2 years old. I don't hope it's meant to breake  almost the day after the warranty ends!

[ForsakenMule]

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@Nascou wrote:

I have a problem with my battery. It won't charge. It is totally dead. I tried yesterday to reset, and then the watch said 0% battery. I have tried different contacts, USB and charging by pc. But now there is no power at all!!. Nothing works. It's dead.... When I plug in the charger on my watch, there is a green light flashing one time. But nothing else happens. Sorry for my English, I'm Danish.

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I'm also facing the issue, please help me to resolve this issue.

[Jordangreen7]

Mine is not turning on either. It was fully charged 1 night ago then around the next evening I checked the time an watch was dead. Now won’t charge, no response at all when i plug the cable in. Tried different usb plugs etc and cables and different power outlets. No response at all from my fitbit. Very frustrating as I use it daily...

[melo2389]

Join the club ... By any chance was watch performing a firmware update?  I have now 2 Ionic's that were fully charged then bricked once a firmware update was performed. 

[melo2389]

Silvia, Why does your support team never get back to anyone with a solution?  You can see on Fitbit forum the number of people with dead Ionic's once a firmware update is performed and watch was fully charged.

[Jordangreen7]

no mate can’t remember last time i had an update, few weeks/months ago anyway. was totally fine had been using it that day then just checked the time later on and it was blank

[Nascou]

@Jordangreen7 @melo2389 @ForsakenMule 

"Fitbit help" has now closed my case, and offered me a discount on 25% on a new watch! They couldn't help me because my watch is 42 days to old, according to the warranty.  If that is the help they can offer, I won't buy another fitbit product, and it is difficult for me, to recommend Fitbit products to others. I have no plans in buying a new watch every 2 years. So I am now looking for another watch!

I just thought you should have an update, now you have followed the case. /Tina

[Jordangreen7]

Yip i have been told the same, 37 days over the 2 years. Absolute joke. I will never buy a fitbit product again if this doesn’t get resolved, shame as I love my watch and the User friendliness of it.

Thanks for replying 

[melo2389]

Fitbit has a real problem and they won’t admit it. I got about 46 days out of my Fitbit ionic. Do not buy the watch at 25% off. It is more than likely a refurbished Ionic with limited battery life. 

[Stephenponniah]

My Fitbit Iconic is not charging. I purchased it 1 month back and it's not charging now. Please help to fix this issue immediately 

[Nascou]

Don't worry, I won't buy there watches. They are to expensive even with the discount.

I think it's sad,  cause I really liked there watches. 

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. I appreciate the details mentioned and the troubleshooting tried. 

Your feedback and comments are appreciated, we're always striving to improve our services offered. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

@ForsakenMule Thanks for getting back. In this case, I've created a case on your behalf with our Support team and they will continue assisting you through email. 

@Stephenponniah Welcome to the Community. Thanks for the details mentioned. I would like you to try the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

Keep me posted. I'll be around if you have any additional questions. 

[XlogicX]

I too have tried cleaning the contacts, tried a known working charger (charges my fiances Ionic no problem), tried holding the left and bottom right buttons for a bit, charged for 30-60 between all steps, overnight at times, tried the Konami code, nothing works.

If the warranty is 1 year, I'm also over it by a few months, like a lot of people here. Hopefully there's some solution that doesn't involve just buying another potential failure at a discount. If only I could use a non-fitbit tracker with the fitbit ecosystem (without hax)...