Battery not charging

[Jimcam]

My fitbit iconic was bought in December 2017 and is now not switching on at all,  last charge level was 89%. I have tried the factory reset procedure and different chargers with no difference. Does anyone know what the warranty situation is with fitbit bought in the eu? Is there a 2 yr warranty instead of the standard 1yr warranty

Moderator edit: Subject for clarity 

Moderator edit: Removed personal information from subject 

[WavyDavey]

Hi @Jimcam.

Here's a relevant quote from Fitbit's warranty policy:

"Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period")."

Moderator edit: Format 

[Jimcam]

Thanks Dave, I'll wait patiently for a reply to my original notification to fitbit.  I'm sure there's a replacement in the post 😏

[RicardoFitbit]

Hello guys! It's a pleasure to provide assistance with this situation. Welcome to the Community Forums @Jimcam, my apologies for the delay in responding your post.

 First, I'd like to appreciate your effort and time troubleshooting your device prior to posting. I was informed by our Customer Support team that they're already providing you assistance with your Ionic device. That said, I recommend you to constantly check your email inbox, spam and junk folders for any update from them. Take in consideration that when it comes to a replacement procedure, they'll determine your eligibility accordingly to our warranty policies to move forward. You can refer to @WavyDavey helpful post explaining our warranty policies and check them in full here. 

Don't hesitate to contact me back if you need anything else, I'll be around. 

[Jimcam]

@RicardoFitbit  do you know how long it normally takes to progress these queries,  I haven't had any further contact from fitbit yet

[RicardoFitbit]

Thanks for your reply @Jimcam, it's a pleasure to continue assisting you. Sorry for the delay in responding.

Let me share with you that our Customer Support team usually takes 24 - 72 hours to respond via email, however, they can be contacted by chat and phone as well. I was informed by them that assistance regarding your situation was provided and that your case was resolved, therefore, I recommend you to contact them back if you have any additional questions regarding the assistance that was provided, I'm sure that they will share more details if needed.

Let me know if you have any additional questions.  

[barky81]

If the Ionic has a battery that is known to be defective, with a life of 2 years or less, that should have been disclosed to buyers on the front end. How many Ionics are now dying? Looks like LOTS now that I search the forums.

Attention Ionic owners, better warranty return your Ionic NOW or you'll end up like me and a lot of others: They offer 25% coupons (with limitations and exclusions) to buy another device. They must think we are crazy or stupid. I paid (my wife, did) $300 for mine and it lasted 23 months! That's crazy.