Ionic not charging after update

[cjensen851]

My Ionic has not been charging since I updated the software a few days ago. It recognizes that it is plugged in, and it doesn't loose charge while plugged in but it doesn't charge either. I'm just stuck at 13% waiting for my watch to become a useless piece of plastic. I spent an hour on the phone with customer support, including a supervisor. No one can fix it and they refuse to replace it because I am 2 months out of warranty. I've been a loyal fitbit customer for the last 8 years and they just lost my business. I don't even want a new watch (not that they offered), I just want them to fix the on their stupid software update broke. I asked if I could mail it in so they can look at it since it's clearly their software update that has cause the problem. I've been looking on the forum and it appears this is not an isolated incident. Guess I'm in the market for a Garmin now.

As a last ditch effort has anyone had success in fixing this problem?

[SilviaFitbit]

@cjensen851 It's great to see you on the Community. Thanks for the details mentioned. 

I appreciate the time you too to share your experience with our Support team. It is particularly difficult when the device is no longer covered by the warranty, but even though Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

I'll be around if you need further assistance. 

[cjensen851]

Except the warranty should be irrelevant when it’s your software that caused the issue.

Sent from my iPhone

[TheDolphin]

Hi 

My Fitbit Ionic screen went blank last night after I pressed the update button. 
my wife and I have tried everything but it is dead. It is only 5 months old 

[SilviaFitbit]

@cjensen851 Thanks for your feedback, we're always working on improving our services and watches. 

@TheDolphin Welcome to the Community. Thanks for getting back. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance.