help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2019 21:14 - last edited on ‎07-07-2019 19:28 by Fitbit Moderator

‎07-04-2019 21:14 - last edited on ‎07-07-2019 19:28 by Fitbit Moderator

hi, bought ionic 1and half year ago, havent use it for while,few days ago  just find it out no reaction at all when i am charging battery, is it still under the warrenty? 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎07-05-2019 03:49

‎07-05-2019 03:49

Hello @hunterlabxx ,

if you leave in Europe by law the warranty is 2 years long.

Best Answer

‎07-07-2019 19:31

In response to Giampi71

‎07-07-2019 19:31

Hello @hunterlabxx thanks for bringing this to my attention, it's a pleasure to assist you with your charging concern. My apologies for the delay in responding your post, i'd first give you a warm welcome to the Community Forums.

 

To better assist you with this situation, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation. For any warranty-related inquiry, I recommend you to check our warranty policies here.  

 

@Giampi71 Your willingness to help is always appreciated. 

 

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes