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Battery won't charge

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‎07-05-2019 04:36 - last edited on ‎07-07-2019 19:22 by Fitbit Moderator

‎07-05-2019 04:36 - last edited on ‎07-07-2019 19:22 by Fitbit Moderator

Hi, only bought my icon yesterday. It was full charged this morning. Went for a walk and then the battery went dead all of a sudden. Now won't change and gets very not if I try to charge it.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎07-05-2019 06:15

‎07-05-2019 06:15

Hi @Graffie - Since you just purchased this device, I would return it, saying it is defective.  (It is. This is not normal.)  They should be able to exchange it for another Ionic. Sorry you have to go thru this. 

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‎07-05-2019 06:26

In response to SunsetRunner

‎07-05-2019 06:26

Hi, I've just had a look and there seems to be condensation in/behind the sensors. Not very happy. Will be returning it to store tomorrow. Thanks for the reply.

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‎07-07-2019 19:22

In response to Graffie

‎07-07-2019 19:22

Hello! it's a pleasure to provide assistance with your brand new Ionic device, my apologies for the delay in responding your post. Welcome to the Community Forums @Graffie. Your willingness to help is appreciated @SunsetRunner. 

 

Seems odd that your device is behaving in such way, this is certainly not a common situation nor the way it was designed. Just as @SunsetRunner said, you can initiate an exchange process with the retailer where it was bought or you can get in touch with our Customer Support team to receive further assistance directly with them. Both ways you'll be able to resolve this situation and get back on track with a fully functional device.  

 

I'll be around, don't hesitate to ask me any additional questions you may have. 

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