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Battery problem?

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‎03-13-2018 07:46

‎03-13-2018 07:46

My Ionic has been showing a lower battery level than normal since yesterday.

 

I charged to 100% last night before bed and it already shows medium level. 

 

Is there any way to check battery health or charge history? It was showing ridiculously low last night and im trying to figure out if it is maybe not charging completely or if the battery is detective

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‎03-13-2018 12:18

‎03-13-2018 12:18

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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