07-01-2019
16:27
- last edited on
07-15-2019
11:55
by
RicardoFitbit
07-01-2019
16:27
- last edited on
07-15-2019
11:55
by
RicardoFitbit
I went golfing today with %60 battery life. I started tracking my round and within 2 hours my watch died.
i had a similar issue while timing a youth sporting event. Within 45 min the battery had lost 50% of its life.
If im not tracking anything the battery will last 4/5 days
Any suggestions?
Moderator edit: Subject for clarity
07-02-2019 14:21
07-02-2019 14:21
Hello @ScottValberg welcome to our Community Forums! It's a pleasure to assist you with your Ionic battery concern.
Seems odd that the GameGolf app is affecting the duration of your Ionic battery. Please be sure that your Fitbit is fully charged before starting a round of golf to get the most out of your battery life. It might also be a good idea to perform a restart prior to starting your game. To better assist you, can you please let me know if this is experienced with other exercises?
If you have not done so already, I also recommend using the contact developer link found in the app description. This will help Game Golf prioritize this issue.
I'll be here if you need anything else. Let me know if you have any additional questions.
07-09-2019 03:48
07-09-2019 03:48
I didn’t use a golf app it is one of the exercise features.
When I use the stop watch app the same thing happens... the battery drains within hours.
I tried restarting the watch and that didn’t help. The screen actually started randomly illuminating. It wasn’t until I went into the phone app and changed the watch gave that it stopped.
07-15-2019 11:59
07-15-2019 11:59
Thanks for your reply and clarification @ScottValberg, I'm happy to continue assisting you today. My apologies for the delay in responding your post.
First, I'd like to appreciate your effort and patience troubleshooting your Ionic, my apologies for the misunderstanding of your concern. To better assist you, can you please let me know if this happens with another exercise or just when tracking golf and using the stopwatch? You see any improvements after trying the restart process? I'd like to share with you our help article for battery life improvement: Can I extend my Fitbit device's battery life?.
I'll be around, let me know if you have any additional questions.
10-08-2019 07:15
10-08-2019 07:15
Has there been any update or progress with this situation of Type error: Failed to fetch.
and sync golf courses, have updated to 1.011 still problems have reset, reinstalled all apps still not able to sync