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Battery

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‎02-27-2018 13:06

‎02-27-2018 13:06

My Ionic battery after being charged to 100 goes to 0 in 5 hours. Please Help

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‎02-27-2018 20:07

‎02-27-2018 20:07

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-28-2018 11:47

‎02-28-2018 11:47

Also check if the GPS is on!.

That will deplete the battery in less then 10 hours, and with other functions on, it can be less.

If GPS is on, also check the settings for the activities if the GPS is on for them also.

Phone: Xiaomi Mi5 OS: Android 7.1/Lineage 14.1
Watch: Ionic
Previous watches:Pebble, Pebble Time, Samsung Gear Fit2
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