Bitmoji Clock face will not sync

[karenmf]

I wanted to update my clock face to match my updated Bitmoji so I followed all the  steps. I think it actually worked the first time, but then I tapped update again by mistake and I lost it all. Now it says Connected Preparing to Teleport but nothing happens for hours! One time it started showing progress but even when I woke up the  next morning it was not finished. When  it finally finished, it really wasn't updated because the only Bitmoji I see is the one in the attached picture. 

How can I get it to work again? All of my devices are updated to the correct versions. 

  

[SilviaFitbit]

@karenmf It's nice to see you on the Community. Sorry for the delayed in my reply. 

I appreciate the screenshot shared and the details mentioned.

I would like you to change your clock face and uninstall the Bitmoji one. Once, you've done this, please install it again and follow the procedure. 

Let me know the outcome. 

[karenmf]

Hello - 

I am unable to remove the Bitmoji clock face. Every time I click Unsave clock face, it refreshes automatically and it's back. 

This is a screencast of what happens https://drive.google.com/file/d/1vRMdlcndt40-RJ3EmXhFScMvDKzKGxH8/view?usp=sharing

[SilviaFitbit]

@karenmf Thanks for getting back. 

I would like you to confirm you're doing this procedure to uninstall the clock face from your Ionic: 

- Go to your Fitbit app 
- Tap on Ionic > clock faces 
- Tap on Bitmoji > Remove clock face 
- Tap on Remove 
- Switch to a saved clock face 

If that's the procedure you're doing but it's still not working, please log out from the app, force quit it and try again. 

Let me know the outcome.