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Bitmoji clock face says it’s incompatible-Ionic

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‎12-20-2021 06:48 - last edited on ‎12-20-2021 15:21 by Fitbit Moderator

‎12-20-2021 06:48 - last edited on ‎12-20-2021 15:21 by Fitbit Moderator

My bitmoji clock face will not download nor will Spotify, I have updated all apps and yet it still it is saying it’s incompatible. Any ideas on how to fix it.

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎12-20-2021 15:20

‎12-20-2021 15:20

Welcome to the Fitbit Community, @Arianaa.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

Please make sure to follow these instructions to install the Bitmoji clock face. If you continue having the same problem, please restart and set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1640042306291.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If the instructions shared above don't work, please attach a screen shot of the error message for further investigation.

 

Have a nice day.

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‎12-23-2021 23:29

In response to EdsonFitbit

‎12-23-2021 23:29

Thank you for the clarification. That helps a lot!

friday night funkin

Best Answer

‎12-26-2021 15:36

In response to carrollfree

‎12-26-2021 15:36

Welcome to the Fitbit Community, @carrollfree.

 

I'm glad to have been of help.

 

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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