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Bitmoji clockface doesn't work

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‎12-16-2019 06:19

‎12-16-2019 06:19

It says connected and teleport complete, but on fitbit watch it just shows the spinning wheel

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‎12-17-2019 09:43 - last edited on ‎12-03-2024 05:12 by Fitbit Moderator

‎12-17-2019 09:43 - last edited on ‎12-03-2024 05:12 by Fitbit Moderator

@Jasonnnn It's nice to see you around. Thanks for the details mentioned. 

It's pretty weird that your Bitmoji isn't fully transferring. I would like you to restart your watch then change the clock face to a Fitbit one. After this, switch it back to the Bitmoji one. 

I'll be around if you have any additional questions.  

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