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Black screen

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‎05-17-2019 15:16

‎05-17-2019 15:16

All of a sudden, my Fitbit Ironic screen went black! Nothing! I have tried every self fix listed and still NOTHING! Holding the buttons, charging for 14 hrs, still NOTHING! Here is my case number 30362507. I have not received any emails on how to get my watch repaired!! HELP!

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3 REPLIES 3

‎05-18-2019 09:23

‎05-18-2019 09:23

Welcome to the Fitbit Forums @MJORDAN715. I'll be glad to assist you with your Fitbit Ionic screen inquiry. Thank you for trying every fix listed and for sharing your case number.


I got in touch with our support team and they have informed me that they have already contacted you. Please check your spam and junk folders. 

 

Let me know if you haven't received any response yet and thank you for visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer

‎05-19-2019 07:44

In response to AndreaFitbit

‎05-19-2019 07:44

Yes, I was contacted, and receiving a replacement soon.  Thanks!

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0 Votes

‎05-21-2019 06:34

In response to MJORDAN715

‎05-21-2019 06:34

Thanks for getting back to us @MJORDAN715. I apologize for the delayed response and I´m glad to hear that you´re receiving a replacement soon. 

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Keep on visiting our community. Robot LOL

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer