Fitbit won’t work

[Kbite9]

 My Fitbit was at 70% this morning and by 2 o’clock it had completely turned off. I have tried cleaning it to make sure that there is good connection and I have tried plugging it into many different things but it will not charge at all and it will not turn on. 

[AndreaFitbit]

Welcome to the Fitbit Community @Kbite9. I'll be glad to assist you with your Fitbit Ionic inquiry. Thank you for letting us know about the steps you have followed in order to resolve this situation. 

Please follow these steps in order to turn on your device:

• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your device. For more information, see How do I restart my Fitbit device?

Let me know if the situation persists. 

[Kbite9]

I have cleaned it, plugged it into different outlets, and tried to restart it. My watch will do nothing! I’m so sad.

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[AndreaFitbit]

Thanks for getting back to us and for following recommended troubleshooting steps @Kbite9. I understand how you feel and will be glad to continue assisting you.

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

Let me know how it goes.