Blank Screen

[Brady10]

Anyone else had this same problem ? 

My screen started to change colours and lines started appearing. After about 12 hours and a few resets the screen has gone blank. The green light on the back flashes and still collects data on the phone. This happened just after a firm ware update. Not sure if that was the cause or not. It is about 9months old 

[Shortytee]

Following! This also just happen to me!

[Brady10]

I’m still waiting for a solution from Fitbit. I will post there reply once I receive it. I’m pretty sure it’s going to need a new screen.

Sent from my iPhone

[Shortytee]

Will that be under warranty as this happened after I did a hardware update.

Sent from Outlook

[Brady10]

Fitbit is sending out a replacement tracker. 

I still don’t know if it was the update or just screen dying coincidently. 

[nmsr1196]

The blank screen happened to me today. I did not get the colors. But, its blank, even after a reset and plugged in. 

[Brady10]

Yeah in the end mine just went blank. Fit replaced the watch with a new one about a week ago .

Sent from my iPhone

[EF58]

Yep...I'm now part of this unfortunate company...was working great at 10 months old! Loved my fitbit ionic...Over the last 2 days the display gradually disappeared and now is totally blank.... Recharged it, reset it....nothing helps...Very disappointed!

[SteveH]

@EF58 you'll still be within warranty so hopefully customer support will be able to help. You can contact them via: contact.fitbit.com

[EF58]

Appreciate SteveH..The end result: after an hour on chat, and the plan to send my Ionic back and await a replacement, I tried one more thing....While I was recommended to clean the battery contact and back of the ionic, I did another swipe of the areas with alcohol. Low and and behold, it worked...My screen, the display, have all returned! I am watching the situation closely but hopefully all is goodz

[Linda-C]

Hi 

I'm just joining this club now. Fitbit is less than one week old and have got blank screen. Have emailed and posted on twitter feed, do I just have to be patient and wait for response or is there another way of contacting them. Don't want to phone as I think it might be expensive call

[EF58]

there’s an instant chat option through the main Fitbit community..That worked great!

Ellen
Ellen Fink-Samnick MSW, ACSW, LCSW, CCM, CRP

EFS Supervision Strategies, LLC
Empowering & Educating Healthcare’s Transdisciplinary Professionals
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efssupervision@me.com
Phone: (703) 867-4500
Fax: (703) 503-0856

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[Linda-C]

Sorry to see dull ut where do I find the chat option

[EF58]

Go back to the main Fitbit community screen and you’ll see a series of boxes or tabs, product help

Ellen
Ellen Fink-Samnick MSW, ACSW, LCSW, CCM, CRP

EFS Supervision Strategies, LLC
Empowering & Educating Healthcare's Transdisciplinary Professionals
www.efssupervisionstrategies.com
efssupervision@me.com
Phone: (703) 867-4500
Fax: (703) 503-0856

LinkedIn: Ellen’s Ethical Lens
Twitter: https://twitter.com/epflcswccm

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[Brady10]

Fitbit sent out a new tracker, I also had to send the defective tracker back to them. After about 2 weeks of using the new tracker, it went blank exactly the same as the last one. I got in contact with Fitbit again and went through the same process as last time and the sent out another. Hopefully this one last a bit longer.