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Blank screen

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‎02-19-2019 21:01

‎02-19-2019 21:01

Screen just went black yesterday and wont ho back on.  I've tried everything 

 

 

 

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6 REPLIES 6

‎02-20-2019 07:57

‎02-20-2019 07:57

Does "everything" include doing a Restart several times if necessary"?

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‎02-20-2019 20:00

In response to SunsetRunner

‎02-20-2019 20:00

I am unable to restart from the Fitbit itself, due to the screen stays black.  I wore it today, however I could feel it vibrate, but no activity shows up.
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‎02-20-2019 20:06

In response to Stlrmama

‎02-20-2019 20:06

I'm having the same problem. Tried to reset numerous times.

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‎02-21-2019 04:45

In response to Stlrmama

‎02-21-2019 04:45

@Stlrmama wrote:
I am unable to restart from the Fitbit itself, due to the screen stays black.  I wore it today, however I could feel it vibrate, but no activity shows up.

The screen does NOT have to be on to do a Restart.

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‎02-21-2019 05:01

In response to SunsetRunner

‎02-21-2019 05:01

I've tried it, even while being charged. Still nothing 

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‎02-21-2019 08:40

In response to cbaynard1990

‎02-21-2019 08:40

@cbaynard1990 wrote:

I've tried it, even while being charged. Still nothing 

Contact Customer Support.

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