Blaze Battery

[NaomiMcBride]

I purchased a Blaze in June 2020, had difficulty getting the watch charged and synced to my phone from the onset. Recently last week my watch battery was low so I started charging it however it was unresponsive and died. The watch will not accept a charge, I cleaned the ports, the watch and used different chargers to a wall plug and nothing. 

Anyone had success getting their watch back up and running?

I have tried troubleshooting with the Fitbit support and sadly their suggestions didn't work.

Anyone have ideas how to get the watch working?

FitBit is not replacing my watch, they offered me a 35% discount on a new one.

I need help getting my watch to charge, any advice is welcome.

Thank you.

Naomi

[Rich_Laue]

Was this a new in sealed package Blaze? Fitbit stopped selling the Blaze in June of 2018

[NaomiMcBride]

Hi

I make an error it is my New Ionic that wouldn’t charge for a few days not my Blaze, I kept calling my new watch the wrong name in error.

It actually started charging again so I am very thank ful for that!!

Thank you
Naomi

Get Outlook for iOS

[Rich_Laue]

The ionic, the one with the not replaceable band? 

Have you tried a second charging cable? Did you let the battery go dead over an extended period of time? 

[NaomiMcBride]

The watch randomly started working again, very happy now!! Thank you for replying, 🙂