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Bluetooth Headphones Not syncing to Ionic

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‎03-23-2019 17:40

‎03-23-2019 17:40

Just upgrade from Blaze to Ionic for the Bluetooth feature to use with my cordless headphone

so i dont need to run with my iphone in hand.

 

The headphones connect to the Iphone 10. The Fitbit connects to Iphone but cannot find the earphone device. Yes the pairing is on . Yes, all other BT devices are turn off so there is no interference. Still does not connect. I have a video of my Iphone pairing with the headphones whilst the Fitfit continues to Search for Device - and continually tells me No Device Found . I have restarted and reset the Ionic from the beginning in the hope it may correct it self.  Yes frustrating is the key word here.

 

Is the Ionic compatible / suitable with ALL bluetooth devices as it states on the product profile ?

Am i wasting my time ? I don''t see why I should buy a new set of cordless earphones of the product

cannot support as the Ionic is not cheap on its own, let  alone the earpods at $250 a pair.!!

 

Thanks for your comments and suggestion whether I return because of it non capability with my 

earphones, even thou they connect with Apple Iphone.

 

Steve

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2 REPLIES 2

‎03-24-2019 12:34

‎03-24-2019 12:34

Nice to see that you're digging into the Forum @SteveDixon! Thanks for choosing Fitbit products.

 

Fist of all, I wanted to thank you for all the steps that you've tried. You did an excellent research on this topic. But in this case, I think that it's best if you request this information directly with our team since Fitbit Ionic should be able to connect withe wireless headphones.  I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

 

Please keep me posted! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎03-25-2019 20:35

In response to YojanaFitbit

‎03-25-2019 20:35

HI Yojana,

 

Thanks for your reply.

 

I have received a reply back to confirm there is a bug with the Ionic ...

Which most likely explains why i cannot connect .

Slighly disappointed and no details on when this will be fixed thou.

Not sure whether to return the product as this was my main reason for the purchase .

Did request Fitbit Headphones to be supplied , knowing they work successfully

 

Thanks

 

Steve

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