Bluetooth Headphones not working

[Beksta]

My Bluetooth headphones have suddenly stopped working on the ionic and it is saying that they can not be found. The headphones are pairing fine with my iPhone still so it’s not a problem with them. I have tried to search and pair them again but it keeps failing to find any Bluetooth device. What could I be doing wrong?

[SantiR]

@Beksta I hope you're doing well! Thanks for reporting the situation you are experiencing with Ionic not connecting with your Bluetooth headphones. Thanks for trying those steps in order to sort this out.

In this case, please try performing a restart on Ionic. After that, try the pairing process once again. This has helped other users in the past. 

Try that out and let me know how it goes! 

[Beksta]

@SantiR I have done a restart of my ionic and tried the pairing process again and still no luck 🤷🏼‍:female_sign:

[SantiR]

@Beksta Thanks for your reply and for trying those steps to sort this out. 

What kind/model of Bluetooth headphones are you using? Some headphones will have a way to put them into "pairing mode" which I have seen on the forums has helped other users. Does yours have any option to do this?

Keep me posted! 

[Beksta]

I will have a look for the instructions. They are JBL inspire 500 headphones.

[EJMJ12]

I am having the same issue. My headphone worked fine and one day the sound just stopped being transferred from the watch to the headphones. Now It wont pair and if it does start to pair it goes for over ten minutes! I have turned off my watch, phone and headphones and nothing has worked.

[EJMJ12]

Update: I had to do a factory reset on my headphones and a soft reset on my Ionic and the connection has been restored with full sound.

[Beksta]

I’m glad it’s not just me having this problem. Hopefully it can be resolved soon.

[EJMJ12]

Did a factory reset on my headphones and a soft reset on my watch and it
works now

[SantiR]

@Beksta Thanks for your reply! Feel free to try those steps shared by @EJMJ12. That should certainly help you out.

@EJMJ12 Thanks for sharing the workaround that helped you out. I'm very glad to hear that you are back on track now! I'm sure this will be helpful for other users too.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

Keep me posted!