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Bluetooth connection failed

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‎11-09-2017 21:19

‎11-09-2017 21:19

I've tried to pair my Bluetooth headphones with the Ionic. When in pairing mode, it finds the device. It says 'pairing' for a little while then it says 'connection failed' 

 

I've also tried pairing with Bluetooth speakers but that doesn't work either. 

 

Help! 

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5 REPLIES 5

‎11-10-2017 07:09

‎11-10-2017 07:09

@Candicemarian, have you tried all of the steps outlined in the Fitbit Help article, How do I connect Bluetooth audio devices to my Fitbit watch?

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‎11-10-2017 07:49

In response to USAF-Larry

‎11-10-2017 07:49

Yes I have!
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‎11-10-2017 08:41

In response to Candicemarian

‎11-10-2017 08:41

I'm in the same position and have not been able to resolve this yet. 

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‎11-10-2017 08:55

In response to CarmineNJ

‎11-10-2017 08:55

I got mine to pair following the instructions from a fitbit rep, here they are:

 

Please attempt to restart your Ionic, and then attempt the set up for the headphones one more time.

 

Camilo: In order to restart the Ionic: Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.

 

After I restarted my Ionic, it paired no problem.

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‎12-10-2019 08:26

In response to USAF-Larry

‎12-10-2019 08:26

Did anyone figure out how to resolve this issue? My Ionic was working perfectly with my Jabra 65t ear buds. Since this morning I have been trying to pair them, and it's consistently failing. I have tried factory reset, checking for updates for both the Ionic and the ear buds, restarted both the ear buds and the Ionic numerous times... Still no luck.

 

Please help! 

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