Bluetooth issues

[xtshapa]

The app keep saying I must cancel or restart Bluetooth and it's been working fine all along on the same Samsung phone 

[MarreFitbit · Accepted solution]

Hey there @xtshapa, thanks for stopping by! If your phone is managing multiple Bluetooth connections simultaneously:

• Your Fitbit device might stop syncing or stop receiving notifications.
• You can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers.

These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.

Since you have an Android phone, try these steps:

1. Turn off the Always Connected option in the Fitbit app.
2. Disable other Bluetooth connections when not in use.
3. Check to see if your phone has an app compatible with Ford Motor Company's voice control system. If so, disable Bluetooth on the app if possible or uninstall it.

   The API used in these apps makes it difficult for Fitbit to communicate reliably with your phone. Ford provides a list of apps but note that other companies may use the API as well.

If you keep having Bluetooth issues after reviewing what I posted above, please send me a picture of the message you're getting so I can go from there. 

I'll be around!