Brand new Ionic not working

[klca1]

Charged overnight , Fitbit symbol showing but unable to get device to start, Tried restart , tried reset , Losing my patience with Fitbit!

[SteveH]

Have you gone through the setup process via the app? If so, were there any problems? The fitbit symbol should go once the setup process is complete.

[klca1]

app not recognising device, tried resets , tried rebooting bluetooth devices still getting nowhere

Sent from my iPad

[SteveH]

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

[klca1]

Yes the phone is supported , it's not recognising the device neither is my Ipad

Sent from my iPad

[SteveH]

That's not sounding good - you've pretty much tried all the normal things. The only other thing I can think of is that nearby bluetooth devices might be interfering. Anything you can do to minimize that risk would be good. Otherwise you could try customer support as they may be able to see what's happening from the server side. https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs