help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken Ionic strap

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2021 12:23 - last edited on ‎06-05-2021 17:30 by Fitbit Moderator

‎06-05-2021 12:23 - last edited on ‎06-05-2021 17:30 by Fitbit Moderator

  • My ionic strap has started to come away. I've had it replaced before but when I submit a claim now it says that it isn't under warranty? Also why can't I contact Fitbit by email anymore. Very difficult to contact Fitbit now

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-05-2021 12:34

‎06-05-2021 12:34

Hi @Flammo97  the warranty is for the original period from date of purchase, even if the strap was previously replaced. You can read it here - click. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎06-05-2021 12:42

‎06-05-2021 12:42

Warranty (in U.S. 1 year) is from time of original purchase, not from time of replacement.

If don't want to pay for official Fitbit strap, I suggest looking on Amazon for a wide variety of third-party bands at reasonable prices.

 

I can't speak to fitbit contact options.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer