help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken Screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2018 07:58

‎05-30-2018 07:58

I just spoke to Support. What a joke!! Screen is broken on my $300+ phone and the only solution is buy another one. REALLY!?!?!? I admit it was dropped while attempting to fix the strap, but no repair center, no parts, no solution??? I would expect this from Acme Watch Inc but to be one of if not the foremost manufacter of these products and have absolutely nothing for repair or parts? It would be different if they were cheap to buy, or if they were made of material not prone to abuse, but this is unreasonable. If I had realized "So sorry, tough luck"  this is the policy my family would not have bought THREE of them in the past year! I am very disappointed to say the least!

Best Answer
2 REPLIES 2

‎05-31-2018 05:21

‎05-31-2018 05:21

A warm welcome to the Community @IconicallyMad! Your feedback is appreciated as Fitbit is always trying to improve its products and the support that's provided. At the moment, we don't count with a repair center, rest assure that each solution that Customer Support provides is based in the Fitbit Warranty. 

 

Thanks for your understanding. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎10-18-2018 05:39

‎10-18-2018 05:39

Same thing JUST happened to me. I've had it for 2 weeks and the strap disconnected while I was cleaning the band, landing in the bathroom sink, and the screen is shattered. And all they are telling me is I can buy another brand new one. If I new I was going to have to dish out this sort of cash I would have just gotten an Apple Watch.

Best Answer