Bug: fake steps counted after a run exercise

[Kuby49]

Hi, 

Did anybody else encountered the following issue ? 

After a run exercise (and only after a run exercise) my Ionic counts additional fake steps, while I am doing nothing 

This way, after running 11 km and having 11 000 real steps counted, my Ionic continues counting (2000+ steps / 15 minutes, for 60-90 minutes). 

As a result, after the  run I end up with 11 000 real steps and 8000-12000 real  FAKE steps counted

Is this a software bug or should I return my tracker ?

This started to happen some 2 weeks go (after the 2.1 upgrade ????)

[supersmart01234]

That is very odd. Try a restart by holding the left and bottom right buttons until you see the Fitbit logo. Post again if this isn't resolved.

[cassie5555]

Is it adding a second activity or run?? I've found over the last 2 weeks when logging a run or walk it is adding a second run or walk and adding extra steps. I have to delete the extra activity to get my steps back to what they should be

[Kuby49]

Reseting / restarting does not help.

[Kuby49]

Same here. But it does not add the second activity always, just approx every second time 

[LisaInNJ]

Same for me!

[Kuby49]

I upgraded  3-4 days ago to Fitbit OS 2.1 (from 2.0) and it went away

[sophieb718]

I’m having this issue too! It happened yesterday so how do I know which version I’m on? Mine adds duplicates 

[supersmart01234]

Go into the Ionic settings on the Fitbit app - check if the firmware is 32.10.20. If so, you have OS 2.1.1

[LisaInNJ]

Mine did another update and some sort of calibration over last couple of days and so far so good. Hoping this has gone away.

[sophieb718]

Off for a run now, I’m definitely on the right version so will let you know how it goes!

Sent from my iPhone

[sophieb718]

Ahh it got me again!! So strange 

[LisaInNJ]

This time it happened after charging. 10,000 steps suddenly appear for no reason. 

[LisaInNJ]

I'm soooo frustrated. Happening 2 days in a row. One time I apparently did steps in my sleep without the watch even on and today I did 10000 steps in 2 miles. Don't know what to do.

[chris9p]

I also had a similar problem on occasion . It would show a period of about an hour where i would get around 200 steps per 15 minutes when I knew for certain at that time i was completely still . I also notice that when this happened even though I would get about 1k extra steps that distance would not increase. I have ended up going back to my vivoactive 3 since I never get any extra or fake steps for it . and the only thing I think fitbit does better than garmin is mainly just the sleep tracking .

[Timmy1192]

For me this didn’t happen after a run, but it’s been two days, after I wake up and just getting out of bed, maybe go to washroom and come back, my ionic shows 1000 plus steps! 

First I would finish my step goal at the end of the day, but now just 3 hours after waking up it’s 6000 steps already 

[Timmy1192]

It’s .20, but how to upgrade, my Fitbit itself notifies me if there’s an upgrade! But it’s not doing it yet!! 

[Mcfly67]

Mine too. I woke up with 16,000 steps this morning and i had it on the charger all night.