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Burn marks from blaze - change to Ionic??

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‎02-14-2018 05:15

‎02-14-2018 05:15

Am considering changing to Fitbit Ionic instead of blaze due to irritation/ burn mark issues with blaze . .. 

does anyone know if Ionic is any better?

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3 REPLIES 3

‎02-14-2018 08:10

‎02-14-2018 08:10

Which part of the Blaze caused the burn marks, the band/buckle or the part where the green light is?

 

I did experience slight irritation from the band of my Blaze and my skin got a little dry where the green lights were. I'm happy to say I haven't experienced either with my Ionic which I've had since launch day. Obviously we are all different so I can't personally talk for you, but so far so good. I've also not seen any reports on here about burning with the Ionic, so that's definitely a good sign. 

Community Council Member

Nathan | UK

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‎02-14-2018 08:24

‎02-14-2018 08:24

This is something you should let customer service know. They might be able to offer you something good due to the issue.

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‎07-30-2018 02:33

‎07-30-2018 02:33

I've just started to get burn marks from my Ionic. I contacted Fitbit. They do not appear to have a solution. Quoting the possibility of external factors and don't recommend any of their other models. I suspect they are trying to suggest there is no problem with their products. 

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