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Button unresponsive - Non stop vibration

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‎08-11-2019 18:15 - last edited on ‎08-12-2019 12:59 by Fitbit Moderator

‎08-11-2019 18:15 - last edited on ‎08-12-2019 12:59 by Fitbit Moderator

Hi, 

Ionic started acting flaky about a month a ago. Device is 7 months old. First sign was that the buttons were unresponsive at times. However if I charged the device it would fix itself. Then the device would randomly go to the fitbit start up icon and freeze there. If I placed the device on the charger it would eventually come back to life. I thought it was the clock face I was using. Out of frustration did a factory reset. This solved the issue for two weeks.

This weekend the device needed a charge. I pulled the device off the charger  everything looked normal but the buttons would not respond. I placed it back on the charger after an hour I got the fitbit logo agian. After several hours I returned to find the device back up but the vibration that tells you you have steps togo constantly on - again buttons un responsive. Came back an hour latter and I had walked 10,106 steps from the watch vibrating itself. 

How do I get this replaced? Totally disappointed in Fitbit.

thanks, 

Beyond frustrated 

 

Moderator edit: Subject for clarity 

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‎08-12-2019 12:58

‎08-12-2019 12:58

Hi @mojay69 welcome to the Community Forums.

 

I'm sorry to see that you feel in such way, totally understand how frustrating this situation can be for you. Thanks for trying some troubleshooting steps prior to posting and for all the information that was shared in your post. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, I suggest you to keep an eye to your email inbox for any update from them.

 

Don't hesitate to contact me back if you need anything else, I'll be around. 

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