12-27-2017 13:56
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12-27-2017 13:56
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So my Ionics's buttons stopped working after the third time I took it swimming. First it was the back button (Left Side). After a few days, and several restarts later, it started working again. Took it swimming again. After the swim was done the bottom right button stopped working!! I had to restart the watch, for what felt like the 17th time, again to get back the beginning and the button still didn't work!
Side note on the Left Side button:
It would register that the button was being pressed. I would test that by holding down the left button to get the Fitbit Pay screen and that would work. But if I was in the exercise menu and selected "Run" I would be unable to exit out. I would have to restart the Fitbit.
Contacted Fitbit today - I'll post updates as I get them.
Any other Ionics getting this issue?

12-28-2017 09:55
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12-28-2017 09:55
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Welcome to the Forums @EricR949!
Thanks for your patience to this matter. Fitbit is always trying to improve their products and services and your voice is being heard. I noticed that you have an open case with the Support Team, please keep an eye on your email inbox.
Keep me posted!

