Buttons and firmware update

[VB25x]

When I press the exercise and coach apps on my ionic, nothing happens.

I am also unable to update the firmware and have tried all the troubleshooting steps. If I do it over Bluetooth it says it’s completed when it hasn’t and if I do it on WiFi, it freezes at around 80%.

So sorry I wasted my money on this!

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to have you here @VB25x. Let me help you with the inconvenient you're having while trying to update the firmware version. I would like you to try the following steps: 

- Restart your watch 

- Restart your phone 

- Retry the firmware update

You can also try using a computer if you have one. Additionally, here's the article that recommends some additional troubleshoot to specific error messages that you may encounter Why can't I update my Fitbit device?. 

After trying this, please double check if your buttons are properly working when you press it to get the Coach app. 

Hope this helps! 

[VB25x]

Hi Silvia,

i have gone gone through all of those steps previously many times. Unfortunately I am still unable to update and I still do not have full functionality of the tracker. 

[SilviaFitbit]

Thanks for getting back @VB25x. I'm sorry for the delay reply. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue with the communication via email. 

I'll be around if you have any more questions! 

[VB25x]

The issue is now resolved thank you. Had to do a factory reset on the device.

Sent from my iPhone