Buy an ionic? JUST SAY NO!!!

[1evilteacher]

I've had my ionic for going on nine months, and I'm completely disgusted with it! For the first few months, it was wonderful, now I'm having ongoing syncing issues. I contacted my wireless provider, and we performed all the troubleshooting steps. Then, I contacted Fitbit and they informed that my Moto Z is NOT COMPATIBLE, so there's nothing they can do to correct the problem unless I get a compatible phone. 

I purchased the device and upgraded my phone at the same time, and wireless provider (with whom I've been a customer for many years) ensured me the devices were compatible. If my phone is not compatible with the watch, why did it work so well in the beginning???

This is the third fitbit I've owned, and they've stood  behind their product until now. This was a big purchase for me, and I couldn't be more frustrated!

Fitbit, I AM DONE!!!!!

[Rich_Laue]

Fitbit is basically saying that they have not finished testing your phone and your experience will vary.

My thought is to personal the phone will work until proven otherwise.

Yours apparently was working and I would assume would still be.

Not knowing what troubleshooting to have been done

Checked for updates for the phone and Fitbit app.

Log out/in on the Fitbit app.

Restarted tracker and phone

Shutdown tracker and phone

Cleared the cache for the Fitbit app and bluetooth, alternatively clears all the cache on the phone.

Searched these boards for your phone model?