Call and text notifications not working on Ionic

[philvb]

Call and text notifications do not display nor vibrate on my Ionic when received. I can only see them when I swipe down on the watch face. Using iPhone X. What gives? I’ve tried restarting both the watch and the phone and it does not fix the problem.

I ended up removing the Ionic from my iPhone X Fitbit app, forgetting it in the phone's Bluetooth settings, restarting the watch and then resetting it all up again. It worked. I am now receiving the text an call notifications that pop up on the watch and vibrate.

Moderator edit: Updated subject for clarity.

[YojanaFitbit]

Thanks for taking a break from stepping @philvb! Thanks for the steps that you've tried until now.

I'm glad to know that you're able to see your notifications now. In the future if you have same issues with it you can try the next steps: 

Please check the requirements:

• Phone should be a compatible device check our list of compatible devices
• The phone must be bonded with their tracker
• Bluetooth service must be turned on
• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on.
• If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.

1. Disconnect ("unpair") your tracker in your mobile device's Bluetooth settings. The instructions differ by device, but in most cases: Tap Settings > Bluetooth and find your tracker in the list of paired devices.
2. Open the Fitbit app under Account (upper right corner), Tap Forget or Forget Device to unpair your tracker.
3. Reboot your mobile device.
4. In the Fitbit app under Account (upper right corner), tap Notifications > turn on the notifications you want to receive.

In case of having an Android phone, also check your phone Permissions and leave location on to keep syncing with your phone, for more info check those suggestions from @ErickFitbit. 

Hope this help!