Caller ID doesn't show when incoming calls come in on ionic

[Mets86]

When someone calls my ionic just says unknown caller instead of the name. 

[SilviaFitbit]

A warm welcome to the Community @Mets86! I would like you to confirm that the person that's calling it's saved in your phone's contacts. Also, if you go to the phone's settings; just you've allowed the permissions to enable your contacts. 

Additionally, make you you have the latest version of the app 2.58 for Android and 2.40.1 for iOS. 

Hope this helps! 

[Jorkal]

[SilviaFitbit]

Hey @Jorkal! Thanks for sharing the pictures about how the notifications show in Fitbit Ionic. 

Hope I can continue seeing you around. 

[Tiffersn84]

I'm having the same problem.. I did update my contacts to give app permission to my Ionic & then restarted it but still showing unkown for callers that are in my contacts but when they text me it shows their name (weird). Phone is completely up to date (Samung Galaxy 7). 

[SilviaFitbit]

It's great to have you here @Tiffersn84! Thanks for the troubleshooting that you've done. I've shared your post with our Support team, keep an eye in your inbox. 

Hope this helps! 

[Mredding19]

I am having the same problem. Did anyone find a solution?

[SilviaFitbit]

A warm welcome to the Community @Mredding19! I would like you to confirm you've properly followed the procedure posted above. 

Hope this helps! Keep me posted. 

[Merc0723]

Me to same problem.

[SilviaFitbit]

A warm welcome to the Community @Merc0723! I would like you to make sure that the person who is calling should be in your contacts and shouldn't be someone that you may have blocked (depends on the service provider).

Also, sometimes it has to be with the selection of contacts, contacts display accounts, some say Phone and others Google Contact or it can use both. You may want to change the person from phone contact to a Google contact and the name should show up on the tracker. 

Hope this helps! 

[Alex_2201]

Does it work now?

[Tiffersn84]

Ever since I unpaired my car it's working fine!

[Harry12001]

I have google pixel and having same issue. I tried re-installing app and tried turning permission on and off and still doesn't show name on the call, I can see name when I get message though.

[AGsr]

I have the pixel as well same issue

[calumthomas]

I have the pixel 2xl and have the same problem. permission has been granted and app and watch restarted several times but no change.

[Alex_2201]

Hey,
I had the same issue.
try going on your phone
setting>Apps>notification>fitbit

On App setting>notifications> ON(allow)

Hope this help.
Feel free to hit me up if anything.

Good luck 👍🏽

[Harry12001]

Thanks Mate,

It's already on.

[Giampi71]

I confirm the issue on Pixel 2 XL with Pie. All permission granted.

[VivekN]

No it didn't help. I already have notifications on. 

[niku7]

Hi,

I don't know if this problem was resolved but I had the same problem after the Android 9.0 update.

To fix:

Fitbit app > Notification > Calls (Turn OFF and ON)

This worked for me. Hope this fixes for everyone.